Free shipping over $149.00
Are Alkimista essential oils certified organic?
Yes, Alkimista essential oils and products are certified organic. Organic means that chemicals or toxins are not used in the manufacture or production of a product.
We are committed to choosing only the highest quality certified organic essential oils to support you. Alkimista products are officially certified by Australia’s leading certification body Australian Certified Organics (ACO).
What is the quality of Alkimista essential oils?
Alkimsta essential oils are 100% pure and are certified organic by Australia’s leading certification body Australian Certified Organics (ACO). We follow the ACO guidelines surrounding natural/organic ingredients and sustainable packaging, Our products do not contain any added herbicides or pesticides.
Are Alkimista essential oils certified therapeutic grade?
The term therapeutic grade is not a recognised Essential Oil standard as there is no regulating organisation that monitor this. We prefer to give accurate information and confirm that all of our oils are Australian certified organic and are true to the botanical species, Our essential oils do not contain any synthetic materials or nature identicals.
Why should I choose Alkimista essential oils
Today, many people are experiencing allergies, sensitivities and even illnesses as a direct result of environmental pollutants. Given, that ongoing exposure to chemicals and toxins can be accumulative the more we can seek to minimise our exposure, the better it is for our overall health and well-being. The manufacturing of chemicals that are found in most products creates further pollutants and environmental damage. By choosing organic you can help alleviate your impact and environmental footprint.
Are Alkimista essential oils tested on animals?
Alkimista is a cruelty-free company. All of our products and raw ingredients have not been tested on animals. All our products are cruelty-free and Vegan.
Are Alkimista essential oils vegan?
Yes, Alkimista essential oils are 100% vegan.
Are essential oils safe to use during pregnancy?
If you are pregnant we recommend avoiding essential oils within the first trimester. Use essential oils with care after the first trimester, if you wish to use them for aromatherapy or diluted into a carrier oil for topical application please consult with your medical doctor.
Can I use essential oils for children?
Yes, essential oils can be used on children, we recommend the following as guidelines.
Babies (0 to 24 months) babies
Essential oils are considered too strong for use on baby’s skin and a little overwhelming on their developing systems. We can still use aromatherapy in a diffuser, making sure to choose gentle and suitable oils.
Children (2 to 8 years)
Children often love essential oils and using them through aromatherapy. We recommend Using a low dilution of 1% when applying to your child’s skin. We recommend using gentler essential oils such as Lavender, Rose, Mandarin, Sandalwood and Neroli.
I have sensitive skin, can I use essential oils?
Before using any essential oil, we advise that you patch test 1 x drop on your wrist and leave as long as it normally takes for your skin to respond, or for 24 hours. Check for any potential reactions or allergies. You can try using essential oils with a carrier oil first. If you experience any uncomfortable sensations like redness or irritation apply carrier oil to the area to dilute the essential oil and discontinue use.
If you have sensitive skin, we recommend you slowly introduce new products into your regime, one product at a time. This will give your skin time to adjust.
Can I use Alkimsta essential oils on my pets?
Essential Oils can be toxic to pets. never leave bottles open or in reach of animals. Each pet will differ, so please use caution when diffusing oils around pets. Watch out for changes in their behaviour, such as leaving the room while oils are burning or changes in eating habits. If you notice changes then we recommend stopping using that particular oil.
Essential Oils Potentially Toxic to pets: These oils are known to contain phenols and be toxic to cats/dogs. Peppermint oil, Citrus oils (including lemon oil), Tea Tree Oil, Pine oil, Eucalyptus oil, Cinnamon oil, Ylang-ylang oil.
The higher the concentration of essential oil, the greater the risk to your pet. If your pet ingests any oils accidentally, contact the veterinarian immediately.
Can Alkimista essential oils be ingested?
Essential oils are compounds extracted from plants. The oils capture the plant’s scent and flavour also called its ‘essence’. Unique aromatic compounds give each essential oil its characteristic essence.
Essential oils are not meant to be swallowed. We recommend that essential oils are not ingested and in the case of accidental consumption please seek immediate medical attention. Keep out of reach of children.
Are essential oils contraindicated?
Some citrus oils are photosensitising when used in direct sunlight. Citrus oils can increase sun sensitivity so it is best to avoid the sun for 12 hours after applying. Certain oils are best avoided during pregnancy, especially during the 1st trimester. If uncertain, please check with your health practitioner first and read our disclaimer.
What is the expiry date on essential oils?
All Alkimista essential oils have a guaranteed shelf-life of 12 months unopened. Products should be used within 6 months of opening. Always replace the lid after use and keep watertight. Products should be stored below in a dark and cool place below 30 degrees Celsius.
Are all the ingredients in your essential oils from Australia?
All Alkimsta products are made in Australia, however, not all ingredients are sourced from Australia. Due to climatic, geographic and season availability, not all ingredients may not be obtained in Australia. Our essential oils are sourced from countries where the plant material meets the high standards we set. The ingredients are sourced from countries aligned with our manufacturing ethical sourcing code compliance and quality assurance standards.
Why are Alkimista essential oils set with an intention and symbol?
Alkimista essential oils are specially designed to support you in your practices of connection, self-care and personal ritual. As well as purposefully selecting each essential oil in our sets and blends, Alkimista essential oils are set with specific intentions and symbols that are designed to strengthen the energy of each oil so that as to enhance healing, wellbeing and transformation.
How can I use Alkimista essential oils?
There are many ways you can use Alkimista essential oils, here are a few of our favourites.
DIFFUSION: Enjoy your favourite essential oils in your home or office. Add 2-3 drops of oil to the diffuser. (Cool mist types are preferable as heat may reduce some of the benefits).
INHALATION: Clear your mind then inhale directly from an open bottle or rub a drop of oil between your palms and breathe in the aroma. Repeat as needed throughout the day.
BATHS: Add 3-6 drops of your chosen oil to bath water while the tub is filling. This can be combined with 1/2 cup of bath or Epsom salts. Avoid using cinnamon, cassia, oregano, wintergreen and lemongrass in baths as they may t irritate sensitive skin.
REFRESHING SPRAY: Fill a small spray bottle with distilled water, add 10 drops of your favourite oil, shake well and spray onto the body or use as a room spray.
MASSAGE: Combine 3-5 drops of your essential oil of choice to 15 ml of carrier oil (eg. coconut or almond) for body massage.
This website is operated by Alkimista Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Alkimista Pty Ltd. Alkimista Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Alkimista Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Alkimista Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]
1. Introduction
This privacy policy provides you with details of how Alkimista Pty Ltd collects and processes your personal data through your use of our site https://www.alkimista.com.au/
As we are an online business trading globally we aim to comply with the General Data Protection Regulations (GDPR) to ensure that your information is protected.
By providing us with your data, you warrant to us that you are over the age of 18 years.
Alkimista Pty Ltd is the controller of the personal information collected via this website and we are responsible for your personal data (referred to as “we”, “us” or “our” in this Privacy Policy).
Contact Details
Our full contact details are
Alkimista Pty Ltd, ACN 626278724
Location: Brisbane Australia. Please email [email protected] should you require a postal address.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected].
PERSONAL INFORMATION – TYPE, PURPOSE AND LEGAL GROUNDS
Personal information/data means any information capable of identifying an individual. It does not include data that is anonymous in its source.
We may process the following categories of personal data about you:
Communication Information
Communication information includes any communication that you send to us. This information can be sent to us through
the contact form on our website,
email, text, social media messaging,
social media posting or
through any other communication that you send us.
We process this data for the purposes of
communicating with you,
for record keeping and;
for the establishment, pursuance or defence of legal claims.
Our legal ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Information
Customer information or data includes any information you provide relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details.
We process this information to
supply the goods and/or services you have purchased and;
to keep records of such transactions.
Our legal ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Information/Data
User information includes data about how you use our website and any online services together with any data that you may post for publication on our website or through other online services.
We process this data to
operate our website and ensure relevant content is provided to you,
to ensure the security of our website,
to maintain backups of our website and/or databases and;
to enable publication and administration of our website, other online services, and business.
Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data
Technical data is information about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website.
The source of this data is from our analytics tracking system.
We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.
Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Information/Data
Marketing information includes data about your preferences in receiving marketing from us and our third parties and your communication preferences.
We process this data to
enable you to receive our newsletter
enable you to participate in our promotions such as competitions, prize draws and free giveaways,
to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.
Our legal ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer, User, Technical and Marketing Information/Data to
deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and:
measure or understand the effectiveness of the advertising we offer to you.
Our legal ground for this processing is legitimate interest which is to grow our business.
We may also use such data to send other marketing communications to you and our legal grounds for doing so is either your consent or legitimate interest namely to grow our business. (Please see Marketing Communications below)
Sensitive Data
We not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Contract Obligations
Where we are required to collect personal information by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you).
If you don’t provide us with the requested information, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
Use of Personal Information
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. In the event we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal information without your knowledge or consent where this is required or permitted by law.
HOW YOUR PERSONAL INFORMATION IS COLLECTED
We may collect personal information about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails).
Cookies
We may automatically collect certain data from you as you use our website by using cookies and similar technologies.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour.
Use of cookies allows a website to tailor its configuration to your needs and preferences.
Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number).
Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic and help us provide a better website visitor experience.
4. MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests, namely to grow our business.
We may send you marketing communications from us if
you made a purchase or asked for information from us about our goods or services or
you agreed to receive marketing communications and, in each case, you have not opted out of receiving such communications since.
If you are a limited company, we may send you marketing emails without your consent. You may opt out of receiving marketing emails from us at any time.
Express consent
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
Stopping marketing messages
You can ask us or third parties to stop sending you marketing messages at any time by
by following the opt-out links on any marketing message sent to you or
by emailing us at [email protected] at any time
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, returns, replacements etc.
DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Market Researchers and Analysts
Marketing agencies we may engage from time to time
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
INTERNATIONAL TRANSFERS(for example to our preferred email marketing platform or CRM)
Whenever we transfer your personal data we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
If you are a resident of the European Union, we will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years after they stop being customers.
In some circumstances, we may delete identifying components of your data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at [email protected].
In order to respond to any request, we will require the following information:
your name and address; and
your contact telephone numbers
There is no fee chargeable to access your personal data however we may charge a fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
As a security measure to ensure your data is not disclosed to any person who has no right to receive it we may request further information from you.
We try to respond to all legitimate requests 30 days unless the request is complex or where there are multiple requests. If our response is likely to exceed 30 days you will be notified.
If you are not happy with any aspect of how we collect and use your data please contact us first so we may attempt to resolve your issue immediately. You also have the right to complain to the Office of the Australian Privacy Commissioner (https://www.oaic.gov.au), the Australian supervisory authority for data protection issues.
Upon placement of your order, you will be sent an order confirmation to your email address. This also confirms that we have received your order. If you have not received an order confirmation, please confirm that you have completed the payment process.
Once we have shipped your order, you will receive an email that includes the tracking information.
Australian Shipping
For the security and tracking of your parcel, we mark all shipments as requiring a “Signature on Delivery”. If you would like to change this to “Authority to Leave”, you will need to access the Australia Post MyPost website and update your preferences.
International Shipping is available to most overseas countries! Shipping rates will be calculated upon checkout.
Shipping charges are based upon the value, weight, volume and destination of your order. Once your order is in the shopping cart you can select your destination country to see the shipping options available.
Please note: International shipping is not included in our free shipping offer.
Orders shipped outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.
Alkimista is not responsible for the return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage. However, Extra Cover is available for items valued up to AU$5,000 (this may vary for some countries). It covers against loss, theft or damage of your parcel while being shipped by Australia Post. This is available as an option during the check out process.
Weekly Shipping Cut-off Times
Standard Australian Domestic Delivery
Order before Wednesday 9 am AEST for Thursday shipping.
* Saturday – Sunday: Closed, all orders shipped on Wednesday or Thursday
INTERNATIONAL DELIVERY
Monday – Friday: Order before 9 am AEST
Delivery Times
Australian Domestic Post: If ordered before 2 pm AEST delivery may take up to two days via the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.
Australian domestic orders Are fulfilled through Australia post with an estimated shipment time of 3-10 business days.
International Orders
Are fulfilled through Australia Post International or courier with an estimated shipment time of 2-3 weeks.
Please note that shipment time is not guaranteed by Alkimista or Australia Post. Alkimista is not responsible for an order once it is in the Australia Post system.
To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.
Possible Delays
All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.
Cancellations
You may email our customer care team within 1 hour of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.
Are Alkimista essential oils certified organic?
Yes, Alkimista essential oils and products are certified organic. Organic means that chemicals or toxins are not used in the manufacture or production of a product.
We are committed to choosing only the highest quality certified organic essential oils to support you. Alkimista products are officially certified by Australia’s leading certification body Australian Certified Organics (ACO).
What is the quality of Alkimista essential oils?
Alkimsta essential oils are 100% pure and are certified organic by Australia’s leading certification body Australian Certified Organics (ACO). We follow the ACO guidelines surrounding natural/organic ingredients and sustainable packaging, Our products do not contain any added herbicides or pesticides.
Are Alkimista essential oils certified therapeutic grade?
The term therapeutic grade is not a recognised Essential Oil standard as there is no regulating organisation that monitor this. We prefer to give accurate information and confirm that all of our oils are Australian certified organic and are true to the botanical species, Our essential oils do not contain any synthetic materials or nature identicals.
Why should I choose Alkimista essential oils
Today, many people are experiencing allergies, sensitivities and even illnesses as a direct result of environmental pollutants. Given, that ongoing exposure to chemicals and toxins can be accumulative the more we can seek to minimise our exposure, the better it is for our overall health and well-being. The manufacturing of chemicals that are found in most products creates further pollutants and environmental damage. By choosing organic you can help alleviate your impact and environmental footprint.
Are Alkimista essential oils tested on animals?
Alkimista is a cruelty-free company. All of our products and raw ingredients have not been tested on animals. All our products are cruelty-free and Vegan.
Are Alkimista essential oils vegan?
Yes, Alkimista essential oils are 100% vegan.
Are essential oils safe to use during pregnancy?
If you are pregnant we recommend avoiding essential oils within the first trimester. Use essential oils with care after the first trimester, if you wish to use them for aromatherapy or diluted into a carrier oil for topical application please consult with your medical doctor.
Can I use essential oils for children?
Yes, essential oils can be used on children, we recommend the following as guidelines.
Babies (0 to 24 months) babies
Essential oils are considered too strong for use on baby’s skin and a little overwhelming on their developing systems. We can still use aromatherapy in a diffuser, making sure to choose gentle and suitable oils.
Children (2 to 8 years)
Children often love essential oils and using them through aromatherapy. We recommend Using a low dilution of 1% when applying to your child’s skin. We recommend using gentler essential oils such as Lavender, Rose, Mandarin, Sandalwood and Neroli.
I have sensitive skin, can I use essential oils?
Before using any essential oil, we advise that you patch test 1 x drop on your wrist and leave as long as it normally takes for your skin to respond, or for 24 hours. Check for any potential reactions or allergies. You can try using essential oils with a carrier oil first. If you experience any uncomfortable sensations like redness or irritation apply carrier oil to the area to dilute the essential oil and discontinue use.
If you have sensitive skin, we recommend you slowly introduce new products into your regime, one product at a time. This will give your skin time to adjust.
Can I use Alkimsta essential oils on my pets?
Essential Oils can be toxic to pets. never leave bottles open or in reach of animals. Each pet will differ, so please use caution when diffusing oils around pets. Watch out for changes in their behaviour, such as leaving the room while oils are burning or changes in eating habits. If you notice changes then we recommend stopping using that particular oil.
Essential Oils Potentially Toxic to pets: These oils are known to contain phenols and be toxic to cats/dogs. Peppermint oil, Citrus oils (including lemon oil), Tea Tree Oil, Pine oil, Eucalyptus oil, Cinnamon oil, Ylang-ylang oil.
The higher the concentration of essential oil, the greater the risk to your pet. If your pet ingests any oils accidentally, contact the veterinarian immediately.
Can Alkimista essential oils be ingested?
Essential oils are compounds extracted from plants. The oils capture the plant’s scent and flavour also called its ‘essence’. Unique aromatic compounds give each essential oil its characteristic essence.
Essential oils are not meant to be swallowed. We recommend that essential oils are not ingested and in the case of accidental consumption please seek immediate medical attention. Keep out of reach of children.
Are essential oils contraindicated?
Some citrus oils are photosensitising when used in direct sunlight. Citrus oils can increase sun sensitivity so it is best to avoid the sun for 12 hours after applying. Certain oils are best avoided during pregnancy, especially during the 1st trimester. If uncertain, please check with your health practitioner first and read our disclaimer.
What is the expiry date on essential oils?
All Alkimista essential oils have a guaranteed shelf-life of 12 months unopened. Products should be used within 6 months of opening. Always replace the lid after use and keep watertight. Products should be stored below in a dark and cool place below 30 degrees Celsius.
Are all the ingredients in your essential oils from Australia?
All Alkimsta products are made in Australia, however, not all ingredients are sourced from Australia. Due to climatic, geographic and season availability, not all ingredients may not be obtained in Australia. Our essential oils are sourced from countries where the plant material meets the high standards we set. The ingredients are sourced from countries aligned with our manufacturing ethical sourcing code compliance and quality assurance standards.
Why are Alkimista essential oils set with an intention and symbol?
Alkimista essential oils are specially designed to support you in your practices of connection, self-care and personal ritual. As well as purposefully selecting each essential oil in our sets and blends, Alkimista essential oils are set with specific intentions and symbols that are designed to strengthen the energy of each oil so that as to enhance healing, wellbeing and transformation.
How can I use Alkimista essential oils?
There are many ways you can use Alkimista essential oils, here are a few of our favourites.
DIFFUSION: Enjoy your favourite essential oils in your home or office. Add 2-3 drops of oil to the diffuser. (Cool mist types are preferable as heat may reduce some of the benefits).
INHALATION: Clear your mind then inhale directly from an open bottle or rub a drop of oil between your palms and breathe in the aroma. Repeat as needed throughout the day.
BATHS: Add 3-6 drops of your chosen oil to bath water while the tub is filling. This can be combined with 1/2 cup of bath or Epsom salts. Avoid using cinnamon, cassia, oregano, wintergreen and lemongrass in baths as they may t irritate sensitive skin.
REFRESHING SPRAY: Fill a small spray bottle with distilled water, add 10 drops of your favourite oil, shake well and spray onto the body or use as a room spray.
MASSAGE: Combine 3-5 drops of your essential oil of choice to 15 ml of carrier oil (eg. coconut or almond) for body massage.
This website is operated by Alkimista Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Alkimista Pty Ltd. Alkimista Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Alkimista Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Alkimista Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]
1. Introduction
This privacy policy provides you with details of how Alkimista Pty Ltd collects and processes your personal data through your use of our site https://www.alkimista.com.au/
As we are an online business trading globally we aim to comply with the General Data Protection Regulations (GDPR) to ensure that your information is protected.
By providing us with your data, you warrant to us that you are over the age of 18 years.
Alkimista Pty Ltd is the controller of the personal information collected via this website and we are responsible for your personal data (referred to as “we”, “us” or “our” in this Privacy Policy).
Contact Details
Our full contact details are
Alkimista Pty Ltd, ACN 626278724
Location: Brisbane Australia. Please email [email protected] should you require a postal address.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected].
PERSONAL INFORMATION – TYPE, PURPOSE AND LEGAL GROUNDS
Personal information/data means any information capable of identifying an individual. It does not include data that is anonymous in its source.
We may process the following categories of personal data about you:
Communication Information
Communication information includes any communication that you send to us. This information can be sent to us through
the contact form on our website,
email, text, social media messaging,
social media posting or
through any other communication that you send us.
We process this data for the purposes of
communicating with you,
for record keeping and;
for the establishment, pursuance or defence of legal claims.
Our legal ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Information
Customer information or data includes any information you provide relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details.
We process this information to
supply the goods and/or services you have purchased and;
to keep records of such transactions.
Our legal ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Information/Data
User information includes data about how you use our website and any online services together with any data that you may post for publication on our website or through other online services.
We process this data to
operate our website and ensure relevant content is provided to you,
to ensure the security of our website,
to maintain backups of our website and/or databases and;
to enable publication and administration of our website, other online services, and business.
Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data
Technical data is information about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website.
The source of this data is from our analytics tracking system.
We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.
Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Information/Data
Marketing information includes data about your preferences in receiving marketing from us and our third parties and your communication preferences.
We process this data to
enable you to receive our newsletter
enable you to participate in our promotions such as competitions, prize draws and free giveaways,
to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.
Our legal ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer, User, Technical and Marketing Information/Data to
deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and:
measure or understand the effectiveness of the advertising we offer to you.
Our legal ground for this processing is legitimate interest which is to grow our business.
We may also use such data to send other marketing communications to you and our legal grounds for doing so is either your consent or legitimate interest namely to grow our business. (Please see Marketing Communications below)
Sensitive Data
We not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Contract Obligations
Where we are required to collect personal information by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you).
If you don’t provide us with the requested information, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
Use of Personal Information
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. In the event we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal information without your knowledge or consent where this is required or permitted by law.
HOW YOUR PERSONAL INFORMATION IS COLLECTED
We may collect personal information about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails).
Cookies
We may automatically collect certain data from you as you use our website by using cookies and similar technologies.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour.
Use of cookies allows a website to tailor its configuration to your needs and preferences.
Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number).
Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic and help us provide a better website visitor experience.
4. MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests, namely to grow our business.
We may send you marketing communications from us if
you made a purchase or asked for information from us about our goods or services or
you agreed to receive marketing communications and, in each case, you have not opted out of receiving such communications since.
If you are a limited company, we may send you marketing emails without your consent. You may opt out of receiving marketing emails from us at any time.
Express consent
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
Stopping marketing messages
You can ask us or third parties to stop sending you marketing messages at any time by
by following the opt-out links on any marketing message sent to you or
by emailing us at [email protected] at any time
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, returns, replacements etc.
DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Market Researchers and Analysts
Marketing agencies we may engage from time to time
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
INTERNATIONAL TRANSFERS(for example to our preferred email marketing platform or CRM)
Whenever we transfer your personal data we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
If you are a resident of the European Union, we will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years after they stop being customers.
In some circumstances, we may delete identifying components of your data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
If you wish to exercise any of the rights set out above, please email us at [email protected].
In order to respond to any request, we will require the following information:
your name and address; and
your contact telephone numbers
There is no fee chargeable to access your personal data however we may charge a fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
As a security measure to ensure your data is not disclosed to any person who has no right to receive it we may request further information from you.
We try to respond to all legitimate requests 30 days unless the request is complex or where there are multiple requests. If our response is likely to exceed 30 days you will be notified.
If you are not happy with any aspect of how we collect and use your data please contact us first so we may attempt to resolve your issue immediately. You also have the right to complain to the Office of the Australian Privacy Commissioner (https://www.oaic.gov.au), the Australian supervisory authority for data protection issues.
Upon placement of your order, you will be sent an order confirmation to your email address. This also confirms that we have received your order. If you have not received an order confirmation, please confirm that you have completed the payment process.
Once we have shipped your order, you will receive an email that includes the tracking information.
Australian Shipping
For the security and tracking of your parcel, we mark all shipments as requiring a “Signature on Delivery”. If you would like to change this to “Authority to Leave”, you will need to access the Australia Post MyPost website and update your preferences.
International Shipping is available to most overseas countries! Shipping rates will be calculated upon checkout.
Shipping charges are based upon the value, weight, volume and destination of your order. Once your order is in the shopping cart you can select your destination country to see the shipping options available.
Please note: International shipping is not included in our free shipping offer.
Orders shipped outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.
Alkimista is not responsible for the return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage. However, Extra Cover is available for items valued up to AU$5,000 (this may vary for some countries). It covers against loss, theft or damage of your parcel while being shipped by Australia Post. This is available as an option during the check out process.
Weekly Shipping Cut-off Times
Standard Australian Domestic Delivery
Order before Wednesday 9 am AEST for Thursday shipping.
* Saturday – Sunday: Closed, all orders shipped on Wednesday or Thursday
INTERNATIONAL DELIVERY
Monday – Friday: Order before 9 am AEST
Delivery Times
Australian Domestic Post: If ordered before 2 pm AEST delivery may take up to two days via the express post network (Australian capital cities and major metro areas). Regional areas outside the express post network may be 2-5 days.
Australian domestic orders Are fulfilled through Australia post with an estimated shipment time of 3-10 business days.
International Orders
Are fulfilled through Australia Post International or courier with an estimated shipment time of 2-3 weeks.
Please note that shipment time is not guaranteed by Alkimista or Australia Post. Alkimista is not responsible for an order once it is in the Australia Post system.
To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.
Possible Delays
All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.
Cancellations
You may email our customer care team within 1 hour of placing your order during business hours to request a cancellation. Once we have begun to prepare an order, it is not possible to cancel. Refunds for cancellations are applied once we provide confirmation.
We acknowledge the Traditional Owners of Country throughout Australia + recognise their continuing connection to land, waters + culture. We pay our respects to their Elders past, present + emerging.
