Refund and Returns Policy - The Modern Alkimista

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Please choose carefully. We do not normally give refunds if you change your mind, make a wrong selection, or receive an unwanted gift. We are unable to resell your returned products to ensure product integrity. You may receive a refund, exchange or credit if the product is faulty. The Modern Alkimista product must be returned as soon as possible, accompanied by the original purchase receipt.

Please Email Customer Service for all return and refund enquiries: [email protected]

Diffuser Returns

Please know all our diffusers come with a Manufacturer’s 12-month warranty. Please complete the diffuser return form (CLICK TO DOWNLOAD FORM) and return it with the diffuser either to one of our Modern Alkimista spas for testing, or alternatively, post the form with the diffuser to our Head Office.

If you decide to take it to one of our spas for testing and they find the diffuser faulty, they will be able to replace it immediately. Simply take the diffuser and the completed diffuser return form along with your proof of purchase. If you have a customer care account and the diffuser was purchased through the account, the staff in store will be able to retrieve your purchase information. If not, a bank statement will suffice.

If you choose to send it to our Head Office, you will receive an email from our Quality Manager once we receive the diffuser and paperwork, and then again when the investigation has been finalised. This usually takes about 2 working days from when we receive the diffuser.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within three business days.

Incorrect Items Received

All care is taken when completing your order for shipment.

If you find an oops in the packing, please email Customer Service for further assistance.

Damaged in transit

All care is taken when packing your order to ensure your items are safe when leaving our warehouse. Once your package has left our warehouse, Modern Alkimista is not responsible for the damages incurred. Please contact Australia Post for more information.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within three business days.

Late or missing refunds

If you haven’t received a refund yet, check your bank account again, the refund process can take up to 7 business days by the bank.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please get in touch with us at [email protected].

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected] and send your item to PO Box 54 BANYO 4014.

If the items were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Gifts

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to PO Box 54 BANYO 4014.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.